Last Updated: 05/15/2026
Effective Date: 01/01/2026

These Terms of Service (the “Terms,” “Agreement,” or “ToS“) govern your access to and use of the websites, mobile applications, web dashboards, application programming interfaces, communications, and related services (collectively, the “Service“) operated by Minds Awakened LLC, doing business as PathwayNotes, together with its parents, subsidiaries, affiliates, officers, directors, members, managers, employees, contractors, agents, licensors, suppliers, and successors (collectively, “PathwayNotes,” “Company,” “we,” “our,” or “us“).

By accessing or using any part of the Service, you (the “User,” “you,” or “your“) agree to be bound by these Terms and by all operating rules, policies, and procedures that may be published by us from time to time. If you do not agree to these Terms in their entirety, you may not access or use the Service.

READ FIRST — CRITICAL NOTICES

These Terms contain provisions that materially affect your legal rights, including:

A MANDATORY BINDING ARBITRATION provision (§ 24);
A CLASS, COLLECTIVE, AND REPRESENTATIVE ACTION WAIVER (§ 24);
A JURY TRIAL WAIVER (§ 24);
A SHORTENED ONE-YEAR LIMITATIONS PERIOD (§ 25);
A LIMITATION OF LIABILITY capping our total liability (§ 22);
An AS-IS / NO-WARRANTY DISCLAIMER, including for AI accuracy (§ 21);
An INDEMNIFICATION obligation requiring you to defend us (§ 20).

PATHWAYNOTES IS A REFLECTION AND JOURNALING TECHNOLOGY PLATFORM ONLY. WE ARE NOT A HEALTHCARE PROVIDER, NOT A COUNSELING PRACTICE, NOT A THERAPIST, NOT A PSYCHOLOGIST, NOT A PRESCRIBER, NOT A MEDICAL DEVICE, NOT A DIAGNOSTIC OR TREATMENT PLATFORM, NOT A CRISIS RESPONSE SERVICE, AND NOT YOUR CLINICIAN. THE SERVICE INCLUDES ARTIFICIAL INTELLIGENCE FEATURES THAT MAY PRODUCE INACCURATE, INCOMPLETE, BIASED, OR MISLEADING OUTPUT. AI OUTPUT IS NOT CLINICAL ADVICE, IS NOT A DIAGNOSIS, IS NOT A TREATMENT PLAN, AND MUST NOT BE RELIED UPON FOR ANY CLINICAL OR SAFETY DECISION. WE DO NOT USE USER CONTENT OR CLIENT CONTENT TO TRAIN AI MODELS. IF YOU OR SOMEONE ELSE IS IN A LIFE-THREATENING SITUATION, CALL 911 OR YOUR LOCAL EMERGENCY NUMBER IMMEDIATELY, OR CALL OR TEXT 988 (SUICIDE & CRISIS LIFELINE).

1. Acceptance, Authority, and Eligibility

1.1 Acceptance

By (a) clicking “I Agree” or any similar acknowledgment, (b) creating an account, (c) downloading, installing, or registering for the Service, or (d) otherwise accessing or using the Service, you agree to these Terms, our Privacy Policy, and any additional terms applicable to your role (Clinician or Client) or to any specific feature. These Terms form a legally binding contract between you and PathwayNotes.

1.2 Authority

If you accept these Terms on behalf of an entity (a group practice, employer, professional corporation, partnership, or organization), you represent that you have authority to bind that entity, and “you” includes that entity and each individual user under its account.

1.3 Age

The Service is for adults eighteen (18) years of age or older. The Service is not intended for, and may not be used by, individuals under the age of eighteen except (a) with the express consent of a parent or legal guardian, (b) under the active involvement of a Clinician licensed to treat minors in the applicable jurisdiction, and (c) in compliance with applicable law, including the Children’s Online Privacy Protection Act (“COPPA”) and any state youth-mental-health-privacy law. We may, at any time and in our sole discretion, refuse, suspend, or terminate any account associated with a minor.

1.4 Capacity and Sanctions

You represent that you have legal capacity to enter these Terms, that you are not currently barred from using the Service under any prior PathwayNotes action, and that you are not on any U.S. or foreign sanctions, debarment, or exclusion list (including the OIG List of Excluded Individuals/Entities).

2. Definitions

“AI” or “AI Output” means any content, suggestion, summary, insight, profile, draft, prompt, theme, goal, risk flag, score, label, transcription, or other material generated, surfaced, or modified by automated systems, machine learning models, large language models, or other artificial intelligence components incorporated into the Service.
“BAA” means a Business Associate Agreement under HIPAA.
“Client” means an individual who has been invited by a Clinician to use the Service in the client/patient role, or who otherwise registers for a Client account.
“Clinician” means a counselor, therapist, social worker, psychologist, psychiatrist, prescriber, life coach, peer-support specialist, or other care professional (whether licensed, certified, registered, or unlicensed) who uses the Service in the clinician role.
“Content” means all data, text, audio, images, journal entries, mood selections, voice recordings, scanned notes, messages, intake notes, transcripts, summaries, profiles, files, and any other information uploaded to, generated by, transmitted through, displayed within, or stored on the Service.
“HIPAA” means the Health Insurance Portability and Accountability Act of 1996, as amended.
“PHI” means Protected Health Information as defined under HIPAA.
“Educational Content” means non-account content published by PathwayNotes, including blog posts, articles, social media posts, videos, webinars, challenges, emails, downloadable resources, podcasts, and similar materials.
“User Content” means Content submitted, posted, uploaded, transmitted, or otherwise made available by Users through the Service.

3. What the Service Is — and What It Is Not

3.1 The Service

PathwayNotes is a software-as-a-service reflection and journaling technology platform that provides tools, including but not limited to: structured journaling, AI-assisted reflection, automated daily/weekly/monthly summaries, AI-generated client profiles, AI-assisted message drafting, in-app messaging, OCR scanning, voice transcription, push notifications, and analytics, to support communication and reflection between Clinicians and their Clients between sessions.

3.2 What the Service Is NOT

PathwayNotes is a reflection and journaling technology platform only. PathwayNotes is not, and does not hold itself out as, any of the following:

A healthcare provider, medical practice, clinical practice, hospital, clinic, telehealth provider, mental health provider, counseling practice, therapy practice, or coaching practice;
A medical device, “device,” or “software as a medical device” under the Federal Food, Drug, and Cosmetic Act or any equivalent foreign law;
A diagnostic, screening, clinical assessment, treatment-planning, or treatment-delivery platform;
A provider of medical, psychological, psychiatric, counseling, therapy, coaching, diagnostic, treatment, prescribing, advisory, or clinical services of any kind;
A licensed entity under any state, federal, or foreign healthcare, medical, psychology, counseling, social work, or behavioral health licensing statute;
A crisis intervention, suicide prevention, abuse hotline, emergency response, or 911-equivalent service;
An insurer, payor, third-party administrator, claims processor, or billing service for clinical services;
A substitute for professional clinical judgment, diagnosis, treatment, supervision, or care;
A party to any therapeutic, counseling, coaching, treatment, or care relationship between any Clinician and any Client.

3.3 No Clinical Relationship With PathwayNotes

No clinician-client, therapist-patient, doctor-patient, coach-client, or other professional-patient relationship is ever created between you and PathwayNotes by your access to or use of the Service. PathwayNotes has no clinical, fiduciary, diagnostic, supervisory, or professional duty of care to any User. Use of the Service does not constitute the practice of medicine, psychology, counseling, social work, marriage and family therapy, prescribing, or any other licensed profession.

3.4 The Clinician–Client Relationship Is Solely Between Clinician and Client

Any clinical, therapeutic, counseling, coaching, or other care relationship between a Clinician and a Client exists exclusively between those two parties. PathwayNotes:

Is not a party to that relationship;
Does not refer, match, vet, credential, license, supervise, employ, or contract with Clinicians to deliver care;
Does not endorse, vouch for, verify the qualifications or competence of, or warrant the conduct of any Clinician or Client;
Does not control the content, manner, timing, frequency, quality, or appropriateness of any clinical, therapeutic, advisory, or other professional services provided by Clinicians;
Has no duty to monitor, supervise, intervene in, moderate, or correct any communication, advice, treatment, recommendation, or conduct occurring between Clinicians and Clients.

3.5 Educational Content Disclaimer (Marketing Site, Blog, Webinars, Social, Email)

All Educational Content is provided strictly for general informational and educational purposes. Educational Content:

Does not establish a therapist-client, counselor-client, coach-client, doctor-patient, or any other professional relationship between you and PathwayNotes;
Is not medical, psychological, counseling, legal, or financial advice;
Is not a substitute for the advice of a qualified licensed professional;
May reference research, statistics, opinions, case examples, or testimonials that may not apply to your situation and may become outdated;
Should not be relied upon to make any decision about your care, treatment, medication, or safety.
Testimonials, case studies, and clinician quotes describe individual experiences and are not a guarantee of results. Results, outcomes, retention rates, revenue claims, or efficiency claims will vary.

3.6 Beta, Preview, and Experimental Features

Features designated as beta, alpha, preview, early access, or experimental are provided “AS IS,” carry heightened risk of inaccuracy, error, instability, or unavailability, and may be modified, restricted, or discontinued at any time without notice. PathwayNotes shall have no liability arising from any such feature.

3.7 Changes, Modifications, and Discontinuation

PathwayNotes may modify, suspend, replace, deprecate, or discontinue any feature, integration, or portion of the Service at any time, with or without notice, and shall have no liability for any such change.

4. AI Disclaimers — Express and Repeated Acknowledgments

You are encountering this section because AI features are core to the Service. You must read it.

4.1 AI Output Is Not Clinical Advice

AI Output produced by the Service — including journal insights, mood reflections, summaries, themes, goals, coping-skill identifications, risk flags, suggested session topics, suggested messages, client profiles, prompts, and any other output — is generated by automated systems and is provided solely for informational, organizational, and reflective purposes. AI Output is not, and shall not be construed as:

Medical, psychological, psychiatric, counseling, therapy, coaching, legal, financial, or any other professional advice;
A diagnosis, treatment plan, prescription, recommendation, screening tool, or clinical assessment;
A determination of suicide risk, self-harm risk, danger to others, abuse, capacity, fitness, parental fitness, or any other clinical, legal, or forensic conclusion;
A substitute for the independent judgment of a licensed clinician;
A representation that any pattern, theme, score, or risk flag has been clinically validated, evidence-based, or peer-reviewed.

4.2 AI Is Imperfect, Probabilistic, and Frequently Wrong

You expressly acknowledge, understand, and agree that:

AI systems — including those incorporated into the Service — are imperfect and probabilistic, and may produce content that is inaccurate, incomplete, outdated, misleading, biased, offensive, fabricated (“hallucinated”), or otherwise inappropriate;
AI may misinterpret journal content, misidentify themes or risks, fail to detect genuine risks, generate language that misrepresents the User’s lived experience, or generate content that conflicts with the Clinician’s chosen therapeutic approach;
AI Output may not reflect current standards of care, current research, current law, or the unique circumstances of any User;
The Service uses third-party AI vendors (such as large language model providers) whose outputs PathwayNotes does not control;
No User — Clinician or Client — should rely on AI Output as the sole or primary basis for any decision, action, or inaction concerning clinical care, treatment, medication, safety, self-harm risk, harm to others, or any other consequential matter.

4.3 Clinician AI Acknowledgment

Each Clinician expressly acknowledges and agrees that:

The Clinician is solely responsible for exercising independent professional judgment in any use of, or reliance on, AI Output;
AI Output does not replace the Clinician’s clinical assessment, documentation, supervision, or treatment-planning obligations;
The Clinician will review, evaluate, and edit any AI-assisted message draft, summary, or insight before relying on it, sending it, or incorporating it into any clinical record;
AI-generated profiles, themes, goals, coping-skill identifications, and risk flags are heuristic suggestions only, not a clinical assessment, and may be incorrect;
The Clinician will not use the Service in any manner inconsistent with their professional, ethical, licensing, supervisory, scope-of-practice, or legal obligations;
The Clinician will obtain such informed consent from each Client as required by the Clinician’s profession, jurisdiction, and ethical code for the use of AI-assisted tools, electronic communication, and (where applicable) telehealth.

4.4 Client AI Acknowledgment

Each Client expressly acknowledges and agrees that:

AI Output is not personalized clinical advice and is not a substitute for direct communication with the Client’s Clinician or another qualified licensed professional;
AI Output may be wrong, misinterpret what the Client wrote, miss important context, or generate content that does not apply to the Client’s situation;
The Client will not rely on AI Output for decisions about medication, treatment, safety, harm to self or others, or any clinical matter;
The Service is not a crisis service; the AI will not call 911, will not contact a Clinician in real time, and will not otherwise intervene in any emergency;
The Client is responsible for contacting the Client’s Clinician, a qualified professional, or emergency services in any clinical or safety situation.

4.5 No Reliance; Assumption of Risk

You expressly assume all risk associated with any use of, or reliance upon, AI Output. To the maximum extent permitted by law, PathwayNotes disclaims all liability for any decision, action, inaction, harm, loss, injury, or damage arising out of or relating to AI Output.

5. Crisis, Emergency, and Safety Disclaimers

5.1 Not a Crisis or Emergency Service

THE SERVICE IS NOT INTENDED FOR USE IN MEDICAL OR MENTAL HEALTH EMERGENCIES, CRISES, SUICIDAL IDEATION, SELF-HARM, ABUSE, VIOLENCE, OR ANY OTHER URGENT OR LIFE-THREATENING SITUATION. The Service does not provide real-time monitoring, real-time response, or any guarantee of response time by any Clinician.

5.2 If You Are in Crisis

In the United States: call 911 immediately, or call or text 988 (Suicide & Crisis Lifeline).
Outside the United States: contact your local emergency services or local crisis helpline.
Go to the nearest emergency room.
Do not rely on the Service, the AI, your Clinician’s availability through the Service, or any in-app message or notification as a substitute for emergency services.

5.3 Crisis-Detection Features Are Not a Safety Net

The Service includes automated features that attempt to detect language suggestive of crisis or risk and to send notifications to the Clinician and/or the Client. These features:

Are heuristic and may fail to detect genuine crises, including suicidal ideation, self-harm, harm to others, abuse, or other risk;
May produce false positives, flagging benign content as crisis content;
May fail due to device, network, operating system, third-party provider, software, or human error;
Do not guarantee that any human will see, read, respond to, or act upon a flagged communication within any particular time, or at all;
Are not a substitute for emergency services or for the Clinician’s own clinical risk assessment.
No User shall rely on these features as a safeguard against harm. PathwayNotes disclaims all liability for any failure of, error in, or consequence arising from these features to the maximum extent permitted by law.

5.4 Mandated Reporting; Duty to Warn / Protect

The Service does not perform, satisfy, or replace any mandated-reporting, duty-to-warn, duty-to-protect, or other legal obligation that may apply to Clinicians. Each Clinician is solely responsible for compliance with all such obligations — including reporting of child abuse, elder abuse, dependent-adult abuse, threats of harm to identifiable victims, or any other reportable event — regardless of whether the information was conveyed through the Service.

6. Accounts and Registration

6.1 Account Creation

To use most features, you must create an account. You agree to provide accurate, current, and complete information and to keep that information accurate, current, and complete.

6.2 Account Security

You are solely responsible for (a) the confidentiality of your login credentials, (b) all activity occurring under your account (whether or not authorized), and (c) immediately notifying us of any unauthorized access or security incident. PathwayNotes is not liable for any loss or damage arising from your failure to comply with this section.

6.3 One Account; No Sharing

You may not (a) maintain more than one account except as we expressly permit in writing, (b) share credentials, or (c) permit any other person to access or use your account.

6.4 Right to Refuse

We may refuse, suspend, restrict, or terminate the Service for any User at any time, with or without notice, including for suspected violation of these Terms, suspected fraud, suspected misuse, regulatory concern, or for any other reason we determine in good faith.

7. Clinician-Specific Terms

7.1 Clinician Eligibility (Continuing Representations)

If you register as a Clinician, you represent and warrant on a continuing basis that:

You hold all licenses, registrations, certifications, and credentials required by law to provide the professional services you are providing to Clients, in every jurisdiction in which such services are provided;
You are not subject to any current suspension, revocation, restriction, probation, surrender, investigation, complaint, or sanction that would prohibit or restrict your practice;
You comply with all applicable federal, state, local, and foreign laws, regulations, professional ethics codes, scope-of-practice rules, supervision requirements, telehealth requirements, and informed-consent requirements;
You will use the Service only within your lawful scope of practice and in jurisdictions where you are authorized to practice;
You will obtain all required informed consent from each Client prior to using the Service in connection with that Client’s care, including consent for electronic communication, telehealth (where applicable), use of AI tools, and the limitations described in these Terms.

7.2 Professional Responsibility

The Clinician is solely and exclusively responsible for:

All clinical care, treatment, advice, communications, and decisions provided to each Client, whether through the Service or otherwise;
Determining whether any feature of the Service is clinically appropriate for each individual Client;
Reviewing, evaluating, accepting, modifying, or rejecting any AI Output before relying on it;
Maintaining the Clinician’s own clinical record (the Service is not an EHR, not a system of record, and not a substitute for the Clinician’s documentation obligations);
Compliance with telehealth, prescribing, supervision, billing, coding, and informed-consent laws;
Recognizing and responding to clinical crises.

7.3 Independent Contractor Status

The Clinician is an independent professional and is not an agent, employee, partner, joint venturer, contractor, representative, franchisee, or affiliate of PathwayNotes. No agency, partnership, joint venture, employment, fiduciary, or similar relationship is created.

7.4 Client Onboarding Representations

When inviting a Client, pasting intake notes or session transcripts, or importing client information (including via CSV), the Clinician represents and warrants that:

The Clinician has obtained all consents, authorizations, and informed consents required under HIPAA, state law, and the Clinician’s professional ethical obligations for that Client’s information to be transmitted to and processed by the Service;
The Clinician has informed the Client about the use of AI and the limitations of AI Output;
The Clinician has, or contemplates having in good faith, a bona fide professional relationship with the Client;
All information uploaded, pasted, or imported is accurate and has been lawfully obtained.

7.5 Business Associate Agreement

PathwayNotes will enter into a Business Associate Agreement with each Clinician (or the Clinician’s covered-entity practice) who requires one under HIPAA. To the extent of any conflict between these Terms and an executed BAA with respect to PHI only, the BAA controls. In all other respects — including liability, indemnification, dispute resolution, arbitration, class-action waiver, and limitations — these Terms control.

7.6 Practice Accounts

For multi-clinician Practice accounts, the account administrator represents authority to bind the practice entity and each individual Clinician under the account, and is responsible for ensuring compliance by every such Clinician.

7.7 Required Clinician Acknowledgment

By creating a Clinician account, inviting a Client, importing Client information, using AI features, or continuing to use the Service in a Clinician role, each Clinician expressly acknowledges and agrees to the following statement, which may be presented as a separate checkbox, onboarding certification, or in-app acknowledgment:

“I understand that PathwayNotes is a reflection and journaling tool — not a diagnostic or treatment platform — and that I remain fully responsible for the clinical care of my clients.”

This acknowledgment is an essential condition of Clinician access to the Service. PathwayNotes may refuse, suspend, restrict, or terminate access if a Clinician refuses, withdraws, contradicts, or violates this acknowledgment.

8. Client-Specific Terms

8.1 Independent Care Relationship

You acknowledge that any clinical, therapeutic, counseling, coaching, or care relationship you have is exclusively with your Clinician — not with PathwayNotes. PathwayNotes does not refer, recommend, vet, vouch for, supervise, or guarantee the competence of any Clinician, and is not responsible for any act, omission, advice, recommendation, billing dispute, fee, or service of any Clinician.

8.2 Communication With Your Clinician

Messages through the Service are not real-time and are not guaranteed to be read, seen, or responded to within any particular time. You must not use the Service to communicate urgent or emergency matters. Your Clinician determines response policies, response times, scope, and availability — not PathwayNotes.

8.3 Visibility of Your Content

Your journal entries, mood selections, voice transcriptions, scanned notes, AI-generated insights, summaries, profile data, and messages may be visible to your Clinician and may be processed by PathwayNotes and its service providers to operate the Service.

8.4 No Substitution

The Service is not a substitute for in-person or telehealth care. You are responsible for maintaining your appointments and clinical care plan with your Clinician, and for contacting your Clinician, a qualified professional, or emergency services as appropriate.

9. User Content; Licenses

9.1 Ownership

You retain all rights you may have in User Content you submit. You are solely responsible for User Content — including its legality, accuracy, appropriateness, and the consequences of submitting it — and you represent and warrant that you have all rights and consents necessary to submit it and to grant the licenses below.

9.2 License to PathwayNotes

You grant PathwayNotes a worldwide, non-exclusive, royalty-free, fully paid-up, sublicensable, transferable license to host, copy, store, transmit, display, process, analyze, modify, create derivative works of, and otherwise use User Content solely as necessary to (a) provide, operate, maintain, secure, monitor, troubleshoot, and improve the Service, excluding AI model training as described in § 9.3, (b) provide AI Output to authorized Users, (c) comply with applicable law, (d) enforce these Terms, and (e) perform any other purpose described in our Privacy Policy. With respect to PHI, this license is limited and governed by the applicable BAA.

9.3 De-Identified Data; No AI Model Training

PathwayNotes may create and use de-identified, aggregated, or anonymized data derived from User Content solely for internal analytics, security, compliance, product performance, non-model service improvement, and other lawful business purposes described in our Privacy Policy. PathwayNotes does not use User Content, Client Content, PHI, or de-identified, aggregated, or anonymized data derived from User Content to train artificial intelligence models, machine-learning models, large language models, or third-party foundation models. PathwayNotes does not sell User Content or Client Content for AI training. To the extent the Service uses third-party AI providers to generate AI Output, PathwayNotes will use commercially reasonable configurations, contractual restrictions, and vendor terms designed to prevent those providers from using User Content or Client Content to train their models. With respect to PHI, any de-identification, aggregation, or use is subject to HIPAA and the applicable BAA.

9.4 Feedback

Any suggestion, idea, comment, recommendation, or feedback you provide is granted to PathwayNotes on a perpetual, irrevocable, worldwide, royalty-free, sublicensable, transferable basis for any purpose, without compensation or attribution.

9.5 AI Output

As between you and PathwayNotes, and subject to these Terms, you may use AI Output generated for you in connection with your authorized use of the Service. PathwayNotes makes no warranty that AI Output is original, accurate, non-infringing, or fit for any purpose. Similar or identical AI Output may be generated for other Users; you acquire no exclusive rights in AI Output.

10. Acceptable Use

You will not, and will not permit any third party to:

Use the Service for any unlawful purpose, in violation of any law, regulation, professional ethics rule, or these Terms;
Use the Service to provide clinical services in any jurisdiction in which you are not authorized to practice, or outside your lawful scope of practice or competence;
Use the Service for activities for which it is not designed, including emergency response, inpatient monitoring, suicide risk assessment, court-ordered evaluations, custody evaluations, forensic evaluations, fitness-for-duty evaluations, disability determinations, or independent medical examinations;
Misrepresent your identity, credentials, license, or affiliation;
Upload, transmit, or generate content that is unlawful, infringing, defamatory, obscene, harassing, threatening, abusive, fraudulent, deceptive, hateful, or invasive of privacy;
Upload viruses, malware, or any malicious code;
Reverse engineer, decompile, disassemble, or attempt to derive source code, except to the extent expressly permitted by applicable law;
Access, scrape, or harvest the Service or its data using bots, crawlers, or other automated means;
Resell, sublicense, lease, rent, time-share, or distribute the Service except as expressly permitted;
Use the Service or User Content to develop, train, evaluate, or improve any competing product, service, or model;
Bypass, disable, or interfere with security, access controls, rate limits, or content moderation;
Impersonate any person or entity, including any other User;
Use the Service to surveil, stalk, harass, or harm any individual, including any Client;
Use the Service in any manner that could damage, disable, overburden, or impair the Service;
Engage in activities prohibited under U.S. or foreign export-control or sanctions laws.
We may, but are not required to, investigate violations and take any action we deem appropriate, including removing content, suspending or terminating accounts, and reporting to law enforcement.

11. Subscriptions, Fees, Billing, Refunds, Auto-Renewal

11.1 Fees

Use of certain portions of the Service requires payment of fees according to your selected plan. Current pricing is available on our website, within the Service, or during the applicable checkout flow, and may change from time to time, with notice for material changes affecting active subscriptions.

11.2 Authorization

By providing a payment method, you authorize PathwayNotes (or our third-party payment processor) to charge that payment method for all fees due, including recurring subscription fees, per-Client fees, taxes, and any other charges.

11.3 Auto-Renewal

SUBSCRIPTIONS AUTOMATICALLY RENEW at the end of each subscription term (monthly or annually) at the then-current rate, until cancelled. You may cancel auto-renewal at any time through your account settings or by contacting us. Cancellation takes effect at the end of the then-current billing period; you retain access through the end of that period.

11.4 No Refunds

EXCEPT WHERE REQUIRED BY LAW OR EXPRESSLY STATED IN WRITING BY PATHWAYNOTES, ALL FEES ARE NON-REFUNDABLE. No partial refunds will be issued for partial subscription periods, unused features, account suspension or termination, or any other reason.

11.5 Taxes

You are responsible for all applicable taxes, duties, and similar governmental assessments arising from or related to your use of the Service, other than taxes on PathwayNotes’ net income.

11.6 Failed Payments

If a payment fails, we may suspend or terminate access to paid features. You remain responsible for all amounts due plus any applicable fees.

11.7 Price Changes

We may change fees at any time. For active subscribers, material fee increases will take effect on the first renewal after notice is provided (not less than thirty (30) days, except where a shorter period is required by law).

11.8 Trials and Promotions

Free trials and promotional pricing are subject to additional terms disclosed at the time of offer. Unless otherwise stated, trial accounts automatically convert to paid subscriptions at the end of the trial period.

11.9 App Store Billing

If you subscribed through the Apple App Store, Google Play, or another platform, the platform’s billing terms, refund policy, and cancellation procedures apply to that subscription in addition to these Terms, and you must manage cancellation and refunds through that platform.

12. Intellectual Property

12.1 PathwayNotes IP

The Service, including all software, designs, text, graphics, images, photographs, video, audio, names, logos, marks, trade dress, “look and feel,” AI models (other than those licensed from third parties), prompts, workflows, documentation, and underlying technology (collectively, “PathwayNotes IP“), is the exclusive property of PathwayNotes and its licensors and is protected by U.S. and international intellectual-property laws.

12.2 Limited License

Subject to your compliance with these Terms and payment of applicable fees, PathwayNotes grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for its intended purposes during the term of your authorized access.

12.3 Reservation

All rights not expressly granted are reserved.

12.4 Trademarks

“PathwayNotes,” the PathwayNotes logo, “Insight. Reflection. Flow.,” and other PathwayNotes marks are trademarks of PathwayNotes. You may not use any PathwayNotes mark without our prior written consent.

12.5 DMCA / Copyright Complaints

If you believe content on the Service infringes your copyright, please send a notice to our designated agent at copyright@pathwaynotes.com that includes: (a) a physical or electronic signature of the copyright owner or authorized agent; (b) identification of the copyrighted work; (c) identification of the allegedly infringing material and its location; (d) your contact information; (e) a good-faith statement that the use is not authorized; and (f) a statement under penalty of perjury that the information is accurate and that you are authorized to act. PathwayNotes will respond in accordance with 17 U.S.C. § 512. Knowingly false notices may result in liability for damages, including costs and attorneys’ fees. PathwayNotes’ counter-notification procedure is available upon request.

13. Third-Party Services and Components

The Service may include, interoperate with, or rely on third-party services, software, libraries, models, APIs, or content (“Third-Party Components“), including but not limited to large language model providers (e.g., providers of generative AI), cloud infrastructure, payment processors, telecommunications carriers, push-notification services, email and SMS providers, OCR engines, voice-transcription services, error monitoring services, and analytics providers. PathwayNotes does not control, and is not responsible or liable for, Third-Party Components, including their availability, accuracy, security, content, acts, omissions, or terms. Your use of any Third-Party Component may be subject to that third party’s separate terms and privacy policy.

14. Mobile Application — App Store Terms

If you obtained the Service through the Apple App Store or Google Play (each a “Distributor“):

You acknowledge that these Terms are between you and PathwayNotes, not between you and the Distributor;
The Distributor has no obligation to furnish maintenance or support services for the Service;
In the event of any failure of the Service to conform to any applicable warranty, you may notify the Distributor, and (for iOS) the Distributor may refund the purchase price; to the maximum extent permitted by law, the Distributor has no other warranty obligation with respect to the Service;
The Distributor is not responsible for addressing any claim that the Service or your use of it (a) does not comply with applicable legal or regulatory requirements, (b) infringes a third party’s intellectual-property rights, or (c) violates consumer-protection or similar laws;
The Distributor and its subsidiaries are third-party beneficiaries of these Terms with respect to the Service, and upon your acceptance of these Terms, the Distributor will have the right (and is deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary;
You represent that (i) you are not located in a country subject to a U.S. government embargo or designated as a “terrorist supporting” country and (ii) you are not on any U.S. government list of prohibited or restricted parties.

15. Privacy; Communications; Electronic Records

15.1 Privacy Policy

Our collection, use, and disclosure of information are governed by our Privacy Policy, which is incorporated by reference.

15.2 Notifications, SMS, and Email

By using the Service, you consent to receive operational, transactional, and (where applicable and permitted) marketing communications via push notification, email, SMS, and in-app messaging. Standard message and data rates may apply. You may opt out of non-essential communications as described in the Privacy Policy and in the communications themselves; certain operational communications are required for the Service and cannot be opted out of.

15.3 Electronic Records

You consent to transact business with us electronically and to receive electronic records, notices, and disclosures. Electronic communications satisfy any legal requirement that communications be in writing.

15.4 Recordings and Transcription

The Service may transcribe voice content, scan images, or otherwise process User Content via automated means. You represent and warrant that you have all rights and consents necessary for such processing, including any consent required under state two-party-consent laws if voice content involves another person.

16. Confidentiality (Mutual, Excluding PHI)

Each party may receive non-public information of the other in connection with the Service (“Confidential Information“). PHI is governed exclusively by the applicable BAA and is not subject to this section. Each party will (a) protect the other’s Confidential Information with at least reasonable care, (b) use it solely to perform under these Terms, and (c) not disclose it except to personnel, contractors, or advisors with a need to know and bound by confidentiality obligations no less protective than these. Confidential Information does not include information that is or becomes publicly available through no fault of the receiver, was independently developed, or was rightfully received from a third party without restriction.

17. Security; No Guarantee

PathwayNotes implements administrative, technical, and physical safeguards designed to protect the Service and User Content consistent with industry standards and, where applicable, HIPAA. However, no method of transmission or storage is completely secure, and PathwayNotes does not guarantee — and disclaims any warranty — that the Service or User Content will be free from unauthorized access, loss, alteration, or disclosure.

18. Termination and Suspension

18.1 By You

You may terminate your account at any time through your account settings or by contacting us. Termination takes effect at the end of the then-current paid period, except as otherwise required by law.

18.2 By Us

We may suspend or terminate your account or your access to the Service, in whole or in part, at any time, with or without notice, with or without cause, including for: (a) breach or suspected breach of these Terms; (b) suspected fraud, illegality, or risk of harm to PathwayNotes, other Users, or third parties; (c) extended inactivity; (d) failure to pay fees; (e) law-enforcement or governmental request; (f) discontinuation of the Service or any feature; or (g) any other reason determined by PathwayNotes in good faith.

18.3 Effect

Upon termination: (a) your right to access and use the Service ends immediately; (b) you remain liable for all amounts owed; (c) we may delete or retain User Content in accordance with the Privacy Policy, applicable law, and any applicable BAA; (d) Clinicians are solely responsible for retrieving and retaining records required under applicable law before termination or within any post-termination retrieval window we make available; and (e) sections that by their nature should survive will survive, including §§ 1, 2, 3, 4, 5, 9, 12, 13, 16, 17, 18.3, 19–32.

18.4 No Liability for Termination

To the maximum extent permitted by law, PathwayNotes shall not be liable to you or any third party for any suspension, termination, or discontinuation.

19. Data Retrieval; Records

The Service is not a system of record. Each Clinician is solely responsible for maintaining clinical records required under applicable law. PathwayNotes may, in its discretion and consistent with applicable law and any applicable BAA, provide data-export functionality, but does not warrant continued availability of any particular data, format, or retrieval method. Each Clinician is responsible for periodically exporting and retaining any data needed for clinical, legal, regulatory, or audit purposes.

20. Indemnification by You

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless PathwayNotes and its officers, directors, members, managers, employees, contractors, agents, licensors, suppliers, affiliates, and successors (collectively, the “Indemnified Parties”) from and against any and all claims, actions, demands, suits, proceedings, liabilities, damages, losses, judgments, settlements, fines, penalties, costs, and expenses (including reasonable attorneys’ fees and costs) arising out of or relating to:

Your access to or use of the Service;
Your User Content;
Your breach of these Terms or any representation, warranty, or covenant herein;
Your violation of any law, regulation, professional ethics rule, licensing requirement, or third-party right;
For Clinicians: any clinical, professional, advisory, or care service provided by you to any Client or other person, whether or not in connection with the Service; any allegation of malpractice, negligence, gross negligence, willful misconduct, breach of fiduciary duty, breach of the duty of care, abandonment, failure to diagnose, failure to refer, failure to warn or protect, failure of mandated reporting, breach of confidentiality, billing-related claim, licensing complaint, scope-of-practice violation, telehealth-rule violation, or informed-consent failure; your reliance on or modification of AI Output; your decision to use, or not to use, any feature of the Service for any Client; any claim brought by any Client, Client’s family member, estate, beneficiary, insurer, payor, regulator, board, employer, third party, or any other person;
For Clients: your reliance on AI Output; any decision, action, or inaction you take based on the Service or AI Output; any harm you allege resulted from the conduct, communications, advice, treatment, or services of your Clinician or any third party;
Any claim brought by a third party arising from your activities;
Any tax obligation related to your use of the Service.
PathwayNotes may, at its option, assume the exclusive defense and control of any matter subject to indemnification, in which case you will fully cooperate. You will not settle any matter affecting PathwayNotes without our prior written consent.

21. DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE — INCLUDING ALL AI OUTPUT — IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITH ALL FAULTS, AND WITHOUT ANY WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

PATHWAYNOTES, ON BEHALF OF ITSELF, ITS AFFILIATES, AND ITS AND THEIR LICENSORS AND SUPPLIERS, EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING WARRANTIES OF:

MERCHANTABILITY;
FITNESS FOR A PARTICULAR PURPOSE;
NON-INFRINGEMENT;
TITLE;
ACCURACY, RELIABILITY, COMPLETENESS, OR CURRENCY OF AI OUTPUT, SUMMARIES, INSIGHTS, PROFILES, RISK FLAGS, OR ANY OTHER CONTENT;
CLINICAL APPROPRIATENESS, SAFETY, EFFICACY, OR FITNESS FOR ANY HEALTHCARE PURPOSE;
AVAILABILITY, UPTIME, ERROR-FREE OPERATION, OR FREEDOM FROM VIRUSES OR HARMFUL COMPONENTS;
SECURITY OR PREVENTION OF UNAUTHORIZED ACCESS;
ANY WARRANTY ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.
WITHOUT LIMITING THE FOREGOING, PATHWAYNOTES MAKES NO REPRESENTATION OR WARRANTY THAT:

THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS;
AI OUTPUT WILL BE ACCURATE, COMPLETE, APPROPRIATE FOR ANY CLIENT, OR FREE FROM ERROR OR BIAS;
THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE;
CRISIS-DETECTION FEATURES WILL DETECT ANY PARTICULAR CRISIS OR THAT NOTIFICATIONS WILL BE DELIVERED, READ, OR ACTED UPON;
THE SERVICE WILL ACHIEVE ANY PARTICULAR CLINICAL, THERAPEUTIC, BUSINESS, RETENTION, ENGAGEMENT, OR REVENUE OUTCOME, OR ANY OTHER RESULT REFERENCED IN MARKETING MATERIALS.
Some jurisdictions do not allow the exclusion of certain warranties. To that extent, some of the above exclusions may not apply to you, and you may have other rights that vary. In such jurisdictions, our warranties are limited to the minimum extent permitted by law.

22. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

22.1 Exclusion of Damages

IN NO EVENT SHALL PATHWAYNOTES OR ANY OF ITS AFFILIATES, OFFICERS, DIRECTORS, MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, OR SUPPLIERS BE LIABLE FOR ANY:

INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, ENHANCED, MULTIPLE, OR PUNITIVE DAMAGES;
LOST PROFITS, LOST REVENUE, LOST CLIENTS, LOST BUSINESS OPPORTUNITY, LOST GOODWILL, LOST DATA, OR REPUTATIONAL HARM;
PERSONAL INJURY, EMOTIONAL DISTRESS, MENTAL ANGUISH, BODILY INJURY, OR WRONGFUL DEATH;
COST OF SUBSTITUTE GOODS OR SERVICES;
DAMAGES RESULTING FROM YOUR USE OF, OR INABILITY TO USE, THE SERVICE, ANY AI OUTPUT, ANY THIRD-PARTY COMPONENT, OR ANY ACT OR OMISSION OF ANY OTHER USER (INCLUDING ANY CLINICIAN OR CLIENT);
WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, STATUTE, OR ANY OTHER LEGAL THEORY, AND EVEN IF PATHWAYNOTES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

22.2 Aggregate Cap

IN NO EVENT SHALL THE AGGREGATE LIABILITY OF PATHWAYNOTES AND ALL OF ITS AFFILIATES, OFFICERS, DIRECTORS, MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, AND SUPPLIERS, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU ACTUALLY PAID TO PATHWAYNOTES FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE FIRST CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

22.3 Essential Basis

THE PARTIES AGREE THAT THE LIMITATIONS AND EXCLUSIONS IN THIS SECTION 22 ARE AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN AND APPLY EVEN IF ANY LIMITED REMEDY IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

22.4 Allocation of Risk

You acknowledge that the fees charged by PathwayNotes reflect this allocation of risk and that PathwayNotes would not provide the Service without these limitations.

22.5 Jurisdictional Limits

Some jurisdictions do not allow the limitation or exclusion of certain damages. To that extent, some of the above limitations may not apply to you. In such jurisdictions, our liability is limited to the minimum extent permitted by law.

23. Carve-Outs

Nothing in these Terms limits liability for: (a) fraud, gross negligence, or willful misconduct where such limitation is prohibited by law; (b) personal injury or death caused solely by PathwayNotes’ gross negligence or willful misconduct where such limitation is prohibited by law; or (c) any non-waivable statutory rights of any User under applicable law.

24. DISPUTE RESOLUTION; MANDATORY ARBITRATION; CLASS / JURY WAIVERS

READ CAREFULLY. THIS SECTION REQUIRES BINDING INDIVIDUAL ARBITRATION AND LIMITS HOW YOU CAN SEEK RELIEF FROM PATHWAYNOTES.

24.1 Informal Resolution

Before initiating any formal proceeding, you and PathwayNotes agree to attempt in good faith to resolve any dispute informally for at least sixty (60) days. To begin, send a written notice describing the dispute and your requested resolution to legal@pathwaynotes.com.

24.2 Agreement to Arbitrate

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service — including the formation, interpretation, breach, termination, validity, or enforceability of these Terms (a “Dispute”) — shall be resolved exclusively by FINAL AND BINDING INDIVIDUAL ARBITRATION, except as set forth in § 24.6.

24.3 Arbitration Procedure

The arbitration will be administered by JAMS under its then-current rules (or, if JAMS is unavailable, by the American Arbitration Association (“AAA”) under its applicable consumer or commercial rules). A single neutral arbitrator will conduct the arbitration. The seat of arbitration shall be Houston, Harris County, Texas, although telephonic or video hearings shall be permitted for claims under $25,000. The arbitrator shall apply the substantive law of the State of Texas without regard to its conflict-of-laws principles, and the Federal Arbitration Act (“FAA”) governs the interpretation and enforcement of this arbitration agreement.

24.4 Class / Collective / Representative Action Waiver

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND PATHWAYNOTES AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, REPRESENTATIVE, OR PRIVATE-ATTORNEY-GENERAL ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS OR PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING. If a court or arbitrator finds this waiver unenforceable as to any claim or remedy, only that claim or remedy (and no others) shall be severed and proceed in court; all other claims and remedies remain subject to arbitration.

24.5 JURY TRIAL WAIVER

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY KNOWINGLY, VOLUNTARILY, AND INTENTIONALLY WAIVES THE RIGHT TO TRIAL BY JURY IN ANY ACTION, PROCEEDING, OR COUNTERCLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE.

24.6 Exceptions

The following are not subject to mandatory arbitration: (a) small-claims-court actions on an individual basis within the small-claims court’s jurisdictional limits; (b) actions to enforce intellectual-property rights, including injunctive relief; and (c) any matter that, under applicable law, cannot be required to be arbitrated.

24.7 30-Day Opt-Out

You may opt out of this § 24 by sending written notice to legal@pathwaynotes.com within thirty (30) days of your first acceptance of these Terms. The notice must include your name, the email associated with your account, and a clear statement of intent to opt out. Opting out will not affect any other provision.

24.8 Right to Reject Future Changes to This Section

If we materially change this § 24 after your first acceptance, you may reject the change by sending written notice within thirty (30) days. In that event, the version of § 24 in effect immediately before the change continues to apply.

25. Limitations Period

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ANY CLAIM OR CAUSE OF ACTION ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE MUST BE FILED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES, OR IT IS PERMANENTLY BARRED. This shortened limitations period applies regardless of any longer statutory period that might otherwise apply.

26. Governing Law and Venue

These Terms are governed by, and construed in accordance with, the laws of the State of Texas, without regard to conflict-of-laws principles, and the FAA with respect to arbitration. For any matter not subject to arbitration, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Harris County, Texas, and each party waives any objection to jurisdiction or venue therein.

27. Force Majeure

PathwayNotes shall not be liable for any failure or delay in performance to the extent caused by events beyond its reasonable control, including acts of God, natural disasters, pandemics, epidemics, war, terrorism, civil unrest, governmental action, labor disputes, network or utility failures, cyber-incidents, attacks on third-party infrastructure, failures or outages of third-party AI providers, supply-chain disruption, or shortages.

28. Modifications to These Terms

We may modify these Terms at any time in our sole discretion. For material changes, we will provide notice (by email, in-app notification, or posting on our website) at least thirty (30) days before the change takes effect, unless a shorter period is required by law or is appropriate for a new feature or for security or legal reasons. Your continued use of the Service after the effective date of the change constitutes your acceptance of the modified Terms. If you do not agree, you must stop using the Service. Material changes to § 24 are governed by § 24.8.

29. Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempted assignment in violation is void. PathwayNotes may freely assign or transfer these Terms, in whole or in part, including in connection with a merger, acquisition, reorganization, financing, or sale of assets. These Terms bind and benefit permitted successors and assigns.

30. Notices

Notices to PathwayNotes must be in writing and sent to legal@pathwaynotes.com, unless we provide a different legal notice address in writing. We may give notice to you by email (to the address on file), in-app message, push notification, or posting on the Service. Notices are effective on delivery (for email or in-app) or on the date posted.

31. Export, Sanctions, and Government Use

You represent that you and your use of the Service are not subject to prohibition under U.S. or foreign export, sanctions, or embargo laws. The Service is “commercial computer software” and “commercial computer software documentation”; U.S. Government use is subject to FAR 12.212 and DFARS 227.7202 and is governed solely by these Terms.

32. Miscellaneous

32.1 Severability

If any provision is held invalid, illegal, or unenforceable, it will be modified to the minimum extent necessary, or severed, and the remaining provisions will remain in full force and effect.

32.2 No Waiver

Failure to enforce any right or provision is not a waiver. Any waiver must be in writing and signed by PathwayNotes.

32.3 Independent Contractors

The parties are independent contractors. No partnership, joint venture, agency, fiduciary, franchise, sales-representative, or employment relationship is created.

32.4 Third-Party Beneficiaries

There are no third-party beneficiaries, except that (a) the Indemnified Parties are intended third-party beneficiaries of § 20, and (b) the Distributor is an intended third-party beneficiary of § 14.

32.5 Headings

Section headings are for convenience only and have no legal effect.

32.6 Construction

“Include,” “including,” and similar terms are not limiting. Ambiguities are not to be construed against the drafter.

32.7 Counterparts; Electronic Signatures

These Terms may be accepted electronically and in counterparts, each of which is deemed an original.

32.8 Entire Agreement

These Terms, together with the Privacy Policy, any applicable BAA, any order form or paid-plan terms, and any feature-specific terms expressly incorporated by reference, constitute the entire agreement and supersede all prior or contemporaneous agreements, communications, and understandings. In the event of conflict, the order of precedence is: (1) an executed order form or written addendum signed by both parties; (2) the BAA, with respect to PHI only; (3) these Terms; (4) the Privacy Policy.

33. Contact

Minds Awakened, doing business as PathwayNotes
General: support@pathwaynotes.com
Legal Notices & Arbitration Opt-Out: legal@pathwaynotes.com
Copyright (DMCA): copyright@pathwaynotes.com

ACKNOWLEDGMENT

BY CLICKING “I AGREE,” CREATING AN ACCOUNT, OR OTHERWISE ACCESSING OR USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THESE TERMS, INCLUDING THE MANDATORY ARBITRATION, CLASS AND REPRESENTATIVE ACTION WAIVER, JURY TRIAL WAIVER, ONE-YEAR LIMITATIONS PERIOD, LIMITATION OF LIABILITY, INDEMNIFICATION, AI DISCLAIMER, AND CRISIS DISCLAIMER PROVISIONS.

IF YOU ARE A CLINICIAN, YOU FURTHER ACKNOWLEDGE THAT YOU ARE SOLELY RESPONSIBLE FOR THE CARE OF YOUR CLIENTS, THAT PATHWAYNOTES IS A REFLECTION AND JOURNALING TOOL ONLY, THAT PATHWAYNOTES IS NOT A DIAGNOSTIC OR TREATMENT PLATFORM AND DOES NOT PROVIDE CLINICAL SERVICES, AND THAT AI OUTPUT IS NOT CLINICAL ADVICE AND MAY BE INACCURATE.

IF YOU ARE A CLIENT, YOU ACKNOWLEDGE THAT PATHWAYNOTES IS NOT YOUR HEALTHCARE PROVIDER, THAT YOUR CARE RELATIONSHIP IS WITH YOUR CLINICIAN AND NOT WITH PATHWAYNOTES, THAT THE SERVICE IS NOT A CRISIS SERVICE, AND THAT AI OUTPUT IS NOT A SUBSTITUTE FOR PROFESSIONAL CARE AND MAY BE INACCURATE.

This document is a contractual template prepared for informational purposes and is not legal advice. PathwayNotes should engage qualified legal counsel licensed in Texas (and in any other applicable jurisdictions) to review, customize, and finalize these Terms before deployment.